The Franklin Commuter Crisis: How MBTA Expansion Construction is Damaging Private Water Lines and Who’s Responsible for Repairs

Franklin residents who depend on MBTA’s commuter rail service are facing an unexpected consequence of the ongoing infrastructure improvements: construction work on the Franklin Line Double Track project, which has been adding nearly 8 miles of new track between Walpole and Norfolk since 2019, is creating disruptions that extend beyond train schedules. As heavy construction equipment excavates areas adjacent to residential properties for track expansion, homeowners are discovering damage to their private water lines—and many are confused about who bears responsibility for costly repairs.

The Scope of MBTA Construction in Franklin

The MBTA’s Franklin Line Double Track project represents a massive undertaking, with construction of 39,000 feet of new track designed to create continuous double track along nearly all of the Franklin Line. The work has been completed in phases, with Phase 1 finishing in April 2020 and subsequent phases continuing simultaneously. The $30 million Phase 2 construction adds 3.5 miles of double track between Franklin and Norfolk, allowing headways to drop from 45 to 35 minutes.

This extensive construction requires significant excavation work near residential areas, creating potential risks for underground utilities that homeowners may not even realize exist on their property.

Understanding Private Water Line Responsibility

When construction damage occurs to water lines, determining responsibility can be complex. A service line supplies water from the public water main to your address, with the private section running from the water meter to the residence being the responsibility of the customer to repair and maintain as part of the property’s plumbing system.

Private utilities are the responsibility of the property owner, whether commercial or residential, and are often referred to as the lines that run from the utility’s meter to the facility or between facilities. However, when construction companies cause damage, the situation becomes more complicated.

When Construction Companies Are Liable

If someone attempts to do construction without first checking to see where the water main is, you can seek damages for any harm done when they hit the main. If the government has someone else maintain the pipes on their behalf, that third-party contractor is responsible for doing the job right, otherwise they could be held liable for any resulting damage.

MBTA construction specifications govern proposed work that involves construction on, over, under, within or adjacent to MBTA Railroad Property, with requirements that must be strictly observed whenever tracks, structures, or properties are involved or affected. However, liability for private utility damage is more complicated due to lack of legislation to support damage prevention, and often comes down to the terms of contracts between property owners and their contractors.

Insurance and Coverage Challenges

Unfortunately for homeowners, many homeowners’ insurance policies do not cover water line repairs, so it’s important to verify whether water damage and water line repairs are covered in your policy by contacting your insurance company. While the identities of those responsible for water main breaks vary from situation to situation, the at-fault party will probably not pay out of pocket for the damage they did, with an insurance company covering losses—sometimes your own insurance policy will help pay for property damage, while in other cases, you might have to ask the liable party’s insurer for help.

What Franklin Homeowners Should Do

If you suspect MBTA construction has damaged your private water lines, immediate action is crucial. First, document any visible damage with photographs and contact your water utility to shut off service if necessary to prevent further damage. Next, contact a qualified Plumber in Franklin, MA to assess the extent of the damage and provide a professional evaluation.

Consider reaching out to experienced local professionals who understand both the construction challenges facing Franklin and the complexities of water line repair. Companies that have served the community for decades, like family-owned businesses with deep local roots, often provide the most reliable guidance during these challenging situations.

Prevention and Future Considerations

Franklin’s Department of Public Works provides services including constructing and maintaining roadways, water, sewer, and stormwater infrastructure, reviewing the design and construction of public/private development, and is dedicated to efficiently and effectively maintaining and preserving the infrastructure of the Town. Homeowners should stay informed about ongoing construction projects and understand their property’s utility layout.

As the Franklin Line will have double track from slightly north of Franklin Station to the southern limits of the City of Boston upon completion of Phase 3, with engineering and design work expected to complete in 2025, construction impacts may continue affecting the area for years to come.

Getting Professional Help

When dealing with water line damage potentially caused by construction, working with established local professionals makes a significant difference. Look for plumbing companies that understand both the technical aspects of water line repair and the legal complexities of construction-related damage claims. The right professional can help you navigate insurance claims, document damage properly, and ensure repairs meet all local codes and standards.

While the MBTA’s Franklin Line improvements will ultimately benefit commuters, the current construction phase presents real challenges for adjacent property owners. Understanding your rights and responsibilities regarding private water lines—and knowing when to seek professional help—can make the difference between a manageable repair and a costly ordeal that disrupts your daily life for months.